Store Policy

Thank you for shopping at ●Shi. For any question that arises with your purchase, please do not hesitate to write to us via notecard in-world.

PRODUCT

Products, features, content and prices described or depicted on this website are subject to change at any time at our discretion. While we make all reasonable efforts to accurately display the attributes of our products, color of the product may differ slightly due to the calibration of your computer system.

REFUND / EXCHANGE

We do not accept any request for refunds or exchanges. We at .Shi aim to provide you with the best shopping experience, therefore we are happy to offer you a refund for double purchases (referring to 2 purchase of the same item and color). All sales are final and further requests will be turned down.

In an unfortunate event that you have received an incorrect item, please do contact us at via notecard in-world and we will in our best effort resolve it as quickly as possible.

Returns or exchanges for merchandise bought from third party merchants are not accepted

PRICE ADJUSTMENT POLICY

We are happy to offer a sale price adjustment on items purchased within Seven (7) days of item being placed on sale.

For example, if you bought the “Arreter” crop top for L$300 and it went on sale Three (3) days later for L$100, we will refund you the difference in credits. In this case, it would be L$200 worth of credits. You can utilize the credits for your next purchase and all credits have no expiry dates. Simply drop us a note card in-world to Journey Lorakeet or email joylaperriere@gmail.com. All approved requests will be refunded within Five (5) working days. 

GACHA ITEMS

There is no guarantee in which version/color you will get

Gacha items are sold strictly through the machine and will not be available for direct sale regardless of price offered.

No replacement for lost or missing Gacha purchased from third parties (yard sales)

CHANGE OF MIND

We apologize that any request for exchange pertaining to this is not accepted.

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